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Privacy and Data Protection Statement
Harry Edwards Healing Sanctuary is committed to protecting your privacy. This policy explains how we collect and use the personal information you provide to us whether online or via phone, mobile, e-mail, letter or other correspondence.

By using our website, any of our services, or providing us with any personal information we will assume you are agreeing to your information being used and disclosed in the ways described in this policy.

About Us
Harry Edwards Healing Sanctuary raises funds to enable us to offer Spiritual Healing to those who request it.

Harry Edwards Healing Sanctuary is registered as a charity in England and Wales (registered charity number 1098712) and we are also registered as a company limited by guarantee (company number 4731491).

We also use a wholly owned subsidiary company of Burrows Lea Country House Limited (registered company in England and Wales number 4886758) to record our activity classed as trading, for example the holding of weddings and other events at Burrows Lea. Within the context of this policy, “we” means both the charity and this subsidiary.

Data Protection Act
In carrying out our day to day activities we process and store personal information relating to our supporters and we are therefore required to adhere to the requirements of the Data Protection Act 1998. We take our responsibilities under this act very seriously and we ensure the personal information we obtain is held, used, transferred and otherwise processed in accordance with that Act and all other applicable data protection laws and regulations including, but not limited to, the Privacy and Electronic Communication Regulations.

See the section below on information about your rights.

What personal information do we collect?
Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, mobile telephone number, fax number, bank account details, credit/debit card details and whether you are a UK tax payer so that we can claim Gift Aid (please rest assured we do not collect information about your actual tax payments, just whether you are a tax payer). We collect personal information about you when you ask about our activities, register with us (for example, registering on a discussion board or for a publication), make a donation to us, register for an event, engage with our social media or message boards, order products and services (such as publications and email newsletters), or otherwise give us personal information.

If you do nothing other than read pages or download information from our website, we may gather information about this use, such as which pages are most visited and which events or activities are of most interest. This information can be used to help us improve our website and services and ensure we provide you with the best service. Wherever possible, the information we use for this purpose will be aggregated or anonymised i.e. it will not identify you as an individual visitor to our website. More information can be found in the section below entitled “Our website”.

We do not usually collect “sensitive personal information” about you unless there is a clear reason for doing so, such as participation in an event where we need this information to ensure we provide appropriate facilities for you. We may collect health information if you request Spiritual Healing.

Credit, Debit card payment information
If you use your credit or debit card to donate to us, buy something or pay online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard. Find out more information about PCI DSS standards by visiting their website at www.pcisecuritystandards.org.

We do not store your credit or debit card details at all, following the completion of your transaction. All card details and validation codes are securely destroyed once the payment or donation has been processed. Only those staff authorised to process payments will be able to see your card details.

When making a purchase through our website, we make use of Paypal to process your card payment. Paypal may use, retain and disclose your personal information and credit card details for this purpose and as set out in their privacy policy, including transferring your data outside of the European Economic Area (EEA). Where such transfer occurs, we ensure your data is adequately protected under UK data protection law.

Why do we collect and how do we use your information?
We may collect your personal information for a number of reasons, such as:

• to provide you with the services, products or information you have requested;
• to process any donation(s) we may receive from you;
• to ask you to help us raise money or donate money to our charity;
• to provide you with information about our work or our activities, that you have asked to receive;
• to send you the items you have ordered through our shop;
• to invite you to participate in surveys or research;
• for administration purposes e.g. we may contact you about a donation you have made or event you have expressed an interest in or registered for;
• for internal record keeping, such as the management of feedback or complaints;
• to analyse and improve the services we offer;
• the use of IP addresses to block disruptive use, to record website traffic or to personalise the way our information is presented to you to identify your approximate location;
• where it is required or authorised by law; and
• assessing your personal information for the purposes of credit risk reduction or fraud prevention (regrettably some people target charities for illegal purposes such as money laundering and, quite rightly, we are required to monitor financial activity and report suspected fraud to the appropriate authorities).

We may contact you for marketing purposes by mail, e-mail, telephone, mobile telephone, text or social messaging; in some cases, this will require getting your permission. We may also send you service communications via e-mail, text or social posting, for example where you place an order for goods or services on our website, or if you have made a donation by text.

It is your choice on the type of communications and information you receive about our charity and the ways in which you can get involved. You can change your mind at any time by contacting us at Harry Edwards Healing Sanctuary, Burrows Lea, Hook Lane, Shere, Surrey GU5 9QG, tel: 01483 202054, email info@burrowslea.org.uk

We will not use your information for marketing purposes if you have asked us not to.

Information sharing and disclosure
We will never sell or swap your information with any third party.

We may disclose your personal information to third parties if we are required to do so through a legal obligation (for example to the police or a government body); to enable us to enforce or apply our terms and conditions or rights under an agreement; or to protect us, for example, in the case of suspected fraud or defamation.

We do not share your information for any other purposes.

The accuracy of your information
We aim to ensure that all information we hold about you is accurate and, where necessary, kept up to date. If any of the information we hold about you is inaccurate and either you advise us or we become otherwise aware, we will ensure it is amended and updated as soon as possible.

Under 16s
If you are aged 16 or under, and would like to participate in an event, make a donation or get involved with us, please make sure that you have your parent/guardian’s permission before giving us your personal information. When we collect information about a child or young person, we will make it clear as to the reasons for collecting this information and how it will be used.

Storing your information
We will keep your information for as long as required to enable us to operate our services but we will not keep your information for any longer than is necessary. We will take into consideration our legal obligations and tax and accounting rules when determining how long we should retain your information. When we no longer need to retain your information we will ensure it is securely disposed of, at the appropriate time.

Changes to the policy
This policy replaces all previous versions and is correct as of April 2017. We will regularly review and update this Privacy and Data Protection Statement and will update, modify, add or remove sections at our discretion. Any changes will be notified through an announcement on our website and your continued use of our website, any of our services and/or the continued provision of personal information after we have posted the changes to these terms will be taken to mean you are in agreement with those changes.

Your rights
You have the right to:
request a copy of the information we hold about you;
update or amend the information we hold about you if it is wrong;
change your communication preferences at any time;
ask us to remove your personal information from our records;
object to the processing of your information for marketing purposes; or
raise a concern or complaint about the way in which your information is being used.
If you wish to find out more about these rights, or obtain a copy of the information we hold about you, please contact our Data Protection Officer at:

Data Protection Officer
Harry Edwards Healing Sanctuary,
Burrows Lea,
Hook Lane,

Tel: 01483 202054
Email: dp@burrowslea.org.uk

Privacy queries
If you have any questions or queries about this Privacy and Data Protection Statement, please contact our Data Protection Officer using the above address and contact details.